Terms of Service

These Terms of Service govern your use of this website and any purchase you make from Solwen. By placing an order you agree to them. Please read them alongside our Privacy Policy.

1. Who we are

This store is operated by [Legal entity — pending], registered in the State of Wyoming, USA, with its registered address at [Address — pending]. You can reach us at hello@solwen.com.

2. Orders and acceptance

An order is an offer to buy. We accept it when we send an order confirmation by email. If a product is mispriced or unavailable after you order, we may decline or cancel the order and refund any payment in full.

3. Prices and payment

Prices are shown in euros and include applicable taxes unless stated otherwise. Shipping is calculated at checkout. Payment is processed by our payment provider; we never store your full card details.

4. Shipping

We ship across Europe with tracked delivery and offer free shipping on orders above €120. Delivery times are estimates, not guarantees. Risk in the goods passes to you on delivery.

5. Returns and exchanges

You may return unworn shoes in their original box within 30 days of delivery for a refund or exchange. Try them on indoors, on a clean surface. We cannot accept shoes with outsole wear or damage. Care products are returnable only if unopened.

6. Warranty and resoles

We warrant our shoes against manufacturing defects in materials and workmanship for 12 months from delivery. Normal wear is not a defect. For Goodyear-welted styles we also offer a paid resole service at our workshop for as long as you own the shoe; contact us to arrange it.

7. Acceptable use

You agree not to misuse this website, attempt to disrupt it, or use its content for commercial purposes without our permission. All text, images and designs on this site belong to us or our licensors.

8. Liability

To the extent permitted by law, our liability for any claim arising from a purchase is limited to the amount you paid for the product concerned. Nothing in these terms limits liability that cannot be limited by law.

9. Changes

We may update these terms from time to time. The version in force is the one published here when you place your order.

10. Contact

Questions about these terms? Email us at hello@solwen.com and we'll be glad to help.